FREQUENTLY ASKED QUESTIONS

If you click on the “Add Prescription” button it will inform you whether the frame can be made with RX
lenses or not, if you have already added an RX and it will not let you upload the prescription it may be that the file you are trying to use is too big or we cannot accept that file type.

You can email the prescription to us at info@gaffos.com or contact us by phone at (866) 376-7786 Monday – Friday.

If you click on the “Add Prescription” it will inform you whether the frame can be made with RX lenses
or not.

You will have the option to send it later via email to info@gaffos.com or you can upload it directly with the order before checkout.

You cannot input a prescription since we need a valid prescription from your doctor to process the order, you will have the option to send the RX later via email to info@gaffos.com or you can upload it with the order before checkout.

On the listing you will see an “Add Prescription” button and an “Add to Cart” button if you hover over the add prescription button it will read “Cannot add prescription to this frame” to let you know the item is not RX eligible.

All discount codes are added at checkout and there will be a discount code box to enter the code, and you will see the amount discounted before completing the order.

On the listing you will see an “Add Prescription” button and an “Add to Cart” button if you hover over the add prescription button it will read “Cannot add prescription to this frame” to let you know the item is not RX eligible.

On the listing you will see an “Add Prescription” button and an “Add to Cart” button if you hover over the add prescription button it will read “Cannot add prescription to this
frame” to let you know the item is not RX eligible.

Yes, we do ship orders internationally to Canada, all items come direct from the manufacturer with all authentic markings and accessories. Everything provided by the manufacturer is sent with the item so if there are authenticity papers included, they will be provided in your package.

Either USPS International, FedEx International or DHL is used to ship international orders. Duties and customs fees are not covered by us and determined by the destination country and not included in the shipping charges.

The “B” height measurement is not provided to us by the manufacturer and unfortunately, we do not measure them.

The “B” height measurement is not provided to us by the manufacturer and unfortunately, we do not measure them.

The lens size, bridge and temple measurements are all included in the listing under specifications, unfortunately the “B” height measurement is not provided to us by the manufacturer.

Sizing can help in determining if a frame will fit or not, but also consider shape and material.

Not all frames are currently eligible for virtual try-on, we are working towards making all frames available for virtual try on soon. The other option for items that are not currently available for virtual try-on would be to order and try on since we have Free Domestic returns for US based orders.

Specific information regarding frames would require you to contact us directly, the sizing for the products is on the listing which should help determine if the frame will fit or not.

Click on "Track An Order" in the Footer. Enter your Order ID and Email Address and check the Status of your order.

To cancel your order call 1.866.376.7786

Click on "Track An Order" in the Footer. Enter your Order ID and Email Address and check the Status of your order.

Click on "Track An Order" in the Footer. Enter your Order ID and Email Address and check the Status of your order. Click on "Track Shipment" to check the Status of your package. If you still have questions, please contact customer service for assistance.

Click on "Track An Order" in the Footer. Enter your Order ID and Email Address and check the Status of your order. Click on "Track Shipment" to check the Status of your package. If your packages each show that they are delivered, please contact customer service for assistance.

Click on "Track An Order" in the Footer. Enter your Order ID and Email Address and check the Status of your order. Click on "Track Shipment" to check the Status of your package. If your packages each show that they are delivered, please contact customer service for assistance.

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

1. Click on the "My Account" icon at the top right sid of our site.
2. Click "Create account".
3. Then simply follow the prompts to complete setting up your account.

Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

Click the "My Account" icon at the top right hand side of our site to edit your account information.

Shipping is automatically calculated prior to submitting your payment information.Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

Click the "My Account" icon at the top right hand side of our site. Above "Password" input box you'll see a link that says "Forgot password?". Click on that link, and enter your email address, and we will send you an email with a link to reset your password.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

Please see our Terms & Conditions for complete details regarding our return policy.

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

Amazon Pay is an online payments processing service that is owned by Amazon.com, Inc.. Launched in 2007, Amazon Pay giving Amazon users the option to pay with their Amazon accounts on external merchant websites. As of June 2017 the service is available in the U.S., France, Germany, Italy, Japan, Spain, India and the UK.

Frequently asked authenticity questions:

Yes, we purchase every pair of glasses directly from the manufacturer.

We are able to sell for less, because we are willing to work on a much smaller margin than a retail store. We are able to make a small profit on each pair, andin return we do large volume.

No, this used to be true, Luxottica has been manufacturing more and more of their models in China. In fact, every eyeglasses frame that Ray Ban offers is manufactured in China. In addition, many of their sunglasses styles are starting to come stamped "Made in China". All Ray Ban's have a 1 year warranty against defects. This is true regardless of the country of origin.

Yes, we buy all our eyewear direct from the manufacturers.