FREQUENTLY ASKED QUESTIONS

Click on "Track An Order" in the Footer. Enter your Order ID and Email Address and check the Status of your order.

To cancel your order call 1.866.376.7786

Click on "Track An Order" in the Footer. Enter your Order ID and Email Address and check the Status of your order.

Click on "Track An Order" in the Footer. Enter your Order ID and Email Address and check the Status of your order. Click on "Track Shipment" to check the Status of your package. If you still have questions, please contact customer service for assistance.

Click on "Track An Order" in the Footer. Enter your Order ID and Email Address and check the Status of your order. Click on "Track Shipment" to check the Status of your package. If your packages each show that they are delivered, please contact customer service for assistance.

Click on "Track An Order" in the Footer. Enter your Order ID and Email Address and check the Status of your order. Click on "Track Shipment" to check the Status of your package. If your packages each show that they are delivered, please contact customer service for assistance.

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

1. Click the "My Account / Order Status" link at the top right side of our site.
2. Enter your email address.
3. Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.

Shipping is automatically calculated prior to submitting your payment information.Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

Please see our Terms & Conditions for complete details regarding our return policy.

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

Amazon Pay is an online payments processing service that is owned by Amazon.com, Inc.. Launched in 2007, Amazon Pay giving Amazon users the option to pay with their Amazon accounts on external merchant websites. As of June 2017 the service is available in the U.S., France, Germany, Italy, Japan, Spain, India and the UK.

Frequently asked authenticity questions:

Yes, we purchase every pair of glasses directly from the manufacturer.

We are able to sell for less, because we are willing to work on a much smaller margin than a retail store. We are able to make a small profit on each pair, andin return we do large volume.

No, this use to be true, Luxottica has been manufacturing more and more of their models in China. In fact, every eyeglasses frame that Ray Ban offers is manufactured in China. In addition, many of their sunglasses styles are starting to come stamped "Made in China". All Ray Ban's have a 1 year warranty against defects. This is true regardless of the country of origin. Click here for more information.

Yes, we buy all our eyewear direct from the manufacturers.